Shipping policy
🚚 SHIPPING POLICY
Shipping of Original Artwork
Original artwork is carefully packaged and shipped to ensure it arrives safely.
Processing Time
-
Original artwork ships within 3–5 business days after purchase
-
You will receive a confirmation email with tracking information once your order ships
Shipping Method
-
Original artwork is shipped via USPS Priority Mail or a comparable insured carrier
-
All shipments include tracking and insurance
Shipping Rates
-
Shipping costs are calculated at checkout or shown as a flat-rate fee
-
Shipping fees cover:
-
Professional packaging
-
Insurance
-
Handling and preparation time
-
Shipping fees are non-refundable.
Domestic Shipping
-
Currently shipping within the United States
-
Delivery times vary by location and carrier (typically 2–5 business days after shipment)
International Shipping
-
International shipping is available upon request
-
Buyers are responsible for any customs duties, taxes, or import fees
Damaged Packages
If your artwork arrives damaged:
-
Please contact us within 48 hours of delivery
-
Include clear photos of:
-
The artwork
-
Packaging materials
-
Shipping box
-
Once damage is confirmed, we will assist with the insurance claim and arrange a resolution.
Color & Display Disclaimer
-
Artwork colors may vary slightly depending on screen settings and lighting conditions
-
These variations are not considered defects
Contact
If you have any questions about shipping, please contact:
mmm@artturquoise.com